Plumbing and Heating Specialist

The Company 

RGB

Join our team at RGB, a respected independent builder’s merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Plumbing and Heating Specialist  at Exeter Branch

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​The Role

We are looking for a full time Plumbing and Heating Specialist, within our Exeter branch.

This position would be ideal for anyone who is currently or has recently worked in a similar trade counter environment ideally. In-house training for all computer and technical aspects of this role will be provided.​

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​Specific Experience & Skills Required

• To ensure all customers are politely and efficiently served to guarantee customer satisfaction
•  Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
•  Drive sales forward using appropriate selling techniques eg effective quotation follow up, proactive promotional selling and company performance
•  Work with the Plumbing and Heating Manager to develop and maintain consistent working practices throughout the organisation.
•  Maximise sales using linked selling and other appropriate skills
•  All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the Company. All enquiries should be returned within three working days
•  Monitor and effectively use customer special terms
•  Support external representation to ensure that customer accounts are developed to achieve maximum sales, allowing the representative to spend as much time as possible developing new and additional business
•  Upon instruction be prepared to undertake site surveys to satisfy customer requirements, ensuring customers acknowledge details of goods prior to placing order
•  Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation.

The Hours

 Week:1 Monday to Friday 07:00- 16:00

 Week:2 Monday to Friday 07:00 -16:00 Saturday 08:00-12:00

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The Rewards

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits including competitive compensation, pension plan, bonuses, employee assistance program, perks membership, and staff discounts. If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at RGB, apply now for the Plumbing and Heating Specialist position. Join us in our mission to deliver excellence in the Builders Merchant Sector