Overview
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
Creating a positive team culture through recruiting, training & continuously developing your staff.
Building a motivated and high performing team, increasing chances of store success.
Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
Act as the point of contact for colleagues in the manager’s absence.
Provide excellent customer service, addressing inquiries and resolving complaints professionally.
Help manage day-to-day operations, including opening and closing procedures.
Support cash management tasks, such as processing transactions and reconciling tills.
Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance.
Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s: Contribute to achieving or exceeding the store’s monthly sales target; drive additional KPIs including Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score; ensure stock accuracy during store audits; ensure all new colleagues complete mandatory training; ensure employee satisfaction scores meet or exceed company benchmarks; assist in keeping operational costs within the allocated budget.
Skills and Experience
Previous supervisory or management experience in a fast-paced Retail/Customer Facing environment.
Passionate about retail & hold a good understanding of the latest trends and our competitors.
Previous experience of coaching and developing individuals.
Strong communication skills; proven track record of achieving and exceeding sales targets and KPIs.
Experience in analysing KPI data to make commercial decisions.
Keen eye for detail & commerciality.
Previous experience within visual merchandising would be advantageous.
Promote JD Group values to internal and external stakeholders.
Benefits
Quarterly discretionary bonus schemes
Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
Exclusive deals and discounts through TELUS Health benefits platform
Access to digital health and well-being services
Health cash plans
Internal development courses and apprenticeships to support personal and professional development
Company Sick Pay scheme
Discounted Gym memberships at JD Gyms
Life Assurance
Access to colleague networks and community initiatives
Opportunities to volunteer and contribute to JD Foundation
Employer engagement forums to influence positive change
Incremental Holiday Allowance
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries: Retail
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