Business Support - Keeping In Touch

Permanent 
Full-Time 37 hours per week 
Salary: £25,583 - £26,403 per annum 

Job Location: Adopt South West Regional Office, County Hall, Exeter, EX2 4QD. 

Opportunities to work flexibly: Yes but this role is office-based. 

Are you looking for a role where you make a difference to the lives of children and families? Are you looking to be part of a flexible and supportive team? Do you have a positive and enthusiastic attitude towards learning, and are proactive and willing to help and support others? Are you looking to work in an organisation where you are valued, and provided with an attractive benefits package? If the answer is yes, then we have an exciting opportunity for you. 

We are currently looking for a Business Support staff member to join our administrative team working in Adopt South West. This post will work within the 'Keeping In Touch' (Letterbox) team which administrate the contact process between Birth and Adoptive families after a child is placed for adoption. This team also work alongside the Adopt South West Maintaining Relationships Team to assist them in this important work. 

Why work for Devon County Council: 

- Good pay rates 
- Flexible working hours 
- Excellent health & wellbeing culture 
- Local Government Pension Scheme membership 
- Access to employee discount scheme: ‘Devon Discounts’ – Accommodation, Food & Drink, Leisure & Transport, and more 
- Cycle to Work Scheme 
- Excellent ongoing internal learning, development & training opportunities 
- 26 days annual leave per year (rising with length of service) plus Bank Holidays effective from 1 April 2025 
- Employee Assistance Programme 

What skills & qualities we need from you: 

- Able to use office 365 programmes, TEAMS/Outlook/Calendars/Microsoft Edge/Excel/Word/SharePoint - Basic Training will be provided 
- Focussed on accurate data inputting and record keeping 
- Positive & enthusiastic attitude towards learning and supporting your colleagues 
- Good communication skills & the ability to build good working relationships with colleagues, managers, senior managers, and wider colleagues 
- Ability to plan your daily workload, and be adaptable to respond quickly to changing service priorities 
- Ability to think on your feet and work with colleagues to resolve problems 
- Able to work to deadlines, and remain calm and resilient under pressure 

What key tasks/responsibilities will the role involve: 

- Use of a laptop, provided by Adopt South West, to access internal systems and Microsoft packages to conduct your role 
- Managing shared team mailboxes, acting on and responding to incoming/outgoing mail 
- Communicating with families, Social Workers, Team Managers, Senior Managers 
- Updating internal recording systems 
- Inputting data and uploading of word documents 
- Providing direct support to Team Managers, Family Practitioners, Social Workers and Senior Managers 
- You will be working in the main Regional Office for Adopt South West at County Hall in Exeter. 

Does this opportunity to join a dynamic service interest you? Then apply now. 

During your application you will be asked to type a ‘supporting statement'. The supporting statement will form a vital part of the selection process, including if you are invited to formal interview. It is important that you review the job description and person specification when typing your supporting statement, as you will need to demonstrate that you have the relevant skills/qualities this role requires. 

Interviews will be held virtually via Microsoft Teams, you will therefore need access to a device that has both video and microphone capability. 

If you would like to find out more about this role before applying, please feel free to contact me for an informal discussion: 

Name: Yvonne Rice 
Telephone number: 01392 386274 

How to apply 
Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed. 

Closing Date: 21/09/2025 

Please click  to further information. 

- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages. 
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc. 
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. 
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English. 
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice. 
- For more information about Working for Devon please visit our Working for Devon page. 
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk). 
- This role requires a DBS disclosure.

We are committed to safeguarding children and the successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check and will be assessed against the Childcare Disqualification Regulations. 

This is not a Cornwall Council vacancy therefore please contact the organisation direct for further information.

Organisation address: County Hall, Topsham Road, Exeter EX2 4QD

Contact detail: Devon Jobs

Email: devonjobs-mailbox@devon.gov.uk

Website: https://www.devonjobs.gov.uk/