Cleaning Operations Manager
Torbay and South Devon NHS Foundation TrustJob overview
Our Cleaning Operations Manager has professional responsibility for the delivery of planned cleaning services at our Torbay Hospital site.
Leading approx. 125 WTE Healthcare Cleaning staff and is vital to maintaining our Trust’s cleaning and Infection Control policies, ensuring a clean and safe environment for patients, staff and visitors.
Working closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree required changes in service delivery and how they will be achieved and measured, ensuring maximum clinical ownership
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- Accountable for the delivery of the highest standards of cleaning services to patients, staff and visitors.
- Play a key role in planning and implementing service improvements within the department to ensure high quality cleaning services are delivered to the NHS .
- Ensure National Standards of Healthcare Cleanliness are met.
- To ensure the requirements of the Trust’s Cleaning and Infection
Control policies are met. - Development of a skilled team of team leaders and staff to maintain these standards and improve the patient’s experience.
Working for our organisation
As an integrated care organisation, our Trust’s purpose is to provide safe, high quality health and social care at the right time, in the right place to support the people of Torbay and South Devon to live their lives to the full.
The Workplace Teams (EFM) underpin the provision of clinical services, employing approximately 600 staff, delivering support services across all sites within our Trust.
We need all Workplace staff to own and live our organisational values and we not only recruit based on qualifications and experience – we recruit individuals who possess and demonstrate the behaviours which underpin our Trust’s and the Workplace Teams core values:
• Working together for people
• Commitment to quality care
• Compassion
• Improving lives
• Everyone counts
• Respect and dignity
Detailed job description and main responsibilities
- Take the daily operational lead of the cleaning services to ensure there successful delivery.
- Support our department with service changes which will require the use of negotiation, persuasive and motivational skills to ensure success.
- Ensure feedback from operational staff, patients and the public in the planning and delivery of cleaning services across our Trust.
- Work with the cleaning services team and communications staff to ensure an appropriate and pro-active communication around cleaning services.
- Work closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree required changes in service delivery and how they will be achieved and measured, ensuring maximum clinical ownership.
- Represent our Trust in communication with external agencies in day to day written, electronic and telephone contacts, always behaving in a knowledgeable and professional manner.
- Identify and refer key cleaning services issues, particularly safety and
compliance concerns and those with political sensitivities, to our Senior Facilities Operations Manager e.g. cleaning service complaints. - Chair meetings as required.
- Work with members of our Trust and key stakeholders to develop and maintain a positive reputation for efficiency and operational responsiveness.
- Take responsibility for your own continuous professional development, participate in appropriate training activities and encourage and support staff development and training.
- Be an effective member of the Workplace divisional team and role model for other members of the team promoting a can-do attitude through a style of behaviour that is inclusive, open and participative.
- Encourage innovation, flexible working, and staff involvement, through regular and effective communication, supporting monthly team briefing and liaison and building of relationships with staff at all levels.
- Ensure that the contributions of all the team are valued and that all staff have equal opportunities for personal development, enhancing their contribution to Trust objectives.
- Communicate effectively implemented changes within the cleaning operations department that may impact the service delivery in other
areas/departments e.g. clinical teams/departments. - Requires emotional intelligence when supporting staff with attendance, disciplinary matters as well as ongoing development, ensuring empathy, reassurance and encouragement.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
- We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
- Please read the job description carefully and tailor your application to reflect the requirements of the role.
- Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
- Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
- Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
- If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
- It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.