Client Services Manager

Client Services Manager

Exeter

Permanent, full time (37.5 hpw),

Salary £30,200 per annum and great benefits including Health Cash Plan  

On call shift payment of £14.30 per session  

Home, a place where you belong  

Want to lead a team that really cares and empowers customers to live their best life? 

Join us as our Client Services Manager and work collaboratively with the Senior Client Services Manager to lead our Exeter Temporary Accommodation and Assessment Team to deliver person centred housing related support and make it a Great Place to Work for our colleagues!  You’ll manage our services which house customers experiencing street homelessness and associated support needs, in our 19-bed hostel in Exeter. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! 

Typical day as a Client Service Manager  

• Working on a rolling rota across 2 weeks, you will lead our team of housing concierge and support coordinators, alongside housing management and handyperson colleagues to help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts 

• You’ll coach your team and manage individual and team performance. You must be resilient, thrive under pressure and be assertive on dealing constructively with challenges.

• You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded

• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike  

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You have  

Great people skills, ability to communicate and understand where people are in their life. You favour a collaborative approach

The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers  

You must have experience of leading a team, and have the knack for empowering and developing others

Experience of delivering support in a housing or care environment  

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review. 

Our team  

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   

Job details  

Work pattern 8 days over a 14 day rolling rota, including evenings and weekends.

This is a service-based role, and you’ll spend 8 days in out of every 14 in the service.  

You must have strong IT skills, able to use Microsoft Office suite and be willing to learn our internal systems.  

You’ll need an Enhanced DBS check done and we pay for that.   

A place where you belong 

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!  

What’s in it for you? 

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.   

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! 

Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.  

Explore our benefits in detail on our website.   

Find out more  

Click APPLY NOW to see our  Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk