Customer Service Advisor

THE ROLE

Reporting directly to the Customer Services Manager, you will be taking calls from our retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multi task, whilst enjoying working in a fast paced environment with the ability to liaise with other departments in order to provide excellent Customer Service.  

Main Duties to Include;

• Answering in-bound call from retailers with regards to orders and general enquiries.
•  Processing customer orders received via fax, telephone or email.
• Issuing customers with Pro-forma/Invoices, order acknowledgments and general administration.

• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.
• Calculate customer discounts and carriage costs in relation to customer orders.
• Resolve any customer complaints which may have arisen, ensuring communication to the customer is timely, accurate and professionally managed.
• Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary.
• Support the field based Sales Teams.
• Develop a rapport with our dealer network and build relationships with immediate team, internal departments and customers.
• To comply with company policies at all times

You could benefit from our Electric Vehicle Lease or Cycle to Work schemes, Flexi Time Policy, Employee Assistance Programme for a range of home, health and work issues, along with generous staff discount on our products.  Employees are also able to log onto our Benefits Hub which gives discounts for supermarkets, cinema tickets, gifts and a wide range of items from other suppliers.  

We offer Monday to Friday working for all departments, a two day per week working from home policy where possible, and enhanced holiday allowance. 

This position will be based at our state of the art purpose-built offices and manufacturing facility at Skypark, near Exeter Airport.  This recent move is transformational for our business, and we’d love you to join us at this exciting time.

We are committed to creating an inclusive and diverse environment and we welcome applications from minority ethnic backgrounds, LGBTQ+ and those with disabilities.     

We reserve the right to close the vacancy before the end date and appoint a candidate if we receive sufficient, suitable applications.

The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries.

The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.

The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.

The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.