Doctors Trust Services Partner
NHS ProfessionalsAre you an experienced service provider?
Are you looking for something which you can mould and make yours?
We are looking for a Trust Services Partner to play a key role in supporting our local NHS Trust teams. This is a critical position that provides remote customer support to Trust medical workforce teams, managers, and Doctors Direct doctors, ensuring that all interactions with NHSP are quick, simple, and helpful.
In this role, you will be a trusted point of contact for both the NHS Trusts and doctors, offering expert advice and guidance on queries that the recruitment or placement teams may not be able to resolve.
The on-site Client Services Team is responsible for filling bank shifts efficiently while ensuring that doctors' requirements are met or exceeded. As a Doctors Trust Services Partner, you will focus on building strong relationships with medical workforce teams and doctor communities, proactively identifying and addressing potential process or service issues. Our ultimate goal is to be a “customer-obsessed” organisation that delivers outstanding service.
- A degree or equivalent level of experience in a similar role.
- Experience following and adhering to processes and procedures.
- Strong complaint handling and conflict management skills.
- The ability to identify service improvements and collaborate with stakeholders to implement them.
- A background in customer service (preferably in a customer-focused or retail environment).
- The ability to manage high-volume internal and external customer enquiries while balancing conflicting priorities
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 27 days per year, plus bank holidays
- A commitment to talent management & development
- Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.