Torbay and South Devon NHS Foundation Trust logo
Full-time
On-site
Dawlish, Devon, United Kingdom

Job overview

Our  Healthcare Support Worker will work as part of our nursing team providing personal nursing care and clinical interventions to patients in the inpatient hospital care setting. 

 They may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of the Registered Nurse. This will include recording and documenting physiological observations and changes to the patient’s clinical condition. To practice in accordance of our Trust standards and policies and to work within the boundaries of their role and individual competence. 

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Main duties of the job 

  •  Provide direct patient centred care in accordance with patient needs and in line with Trust policies. This may include providing personal care, such as washing and dressing patients, as needed, whilst promoting independence; oral care and supporting with toileting and continence needs 

  • Establish and maintain good interpersonal skills. To provide and receive factual and accurate information and to overcome communication barriers using other methods, such as visual prompts, reassurance, empathy, persuasion 

  • Undertake training in order to perform high quality clinical interventions effectively and remain competent to practice these interventions, such as clinical observations, blood glucose monitoring, urinalysis, venepuncture, removal or urinary catheter, insertion and removal of peripheral cannulas, perform ECG, calculation of BMI, all following assessment and completion of clinical competency. This is not an exhaustive list and other clinical interventions may be dependant on the area of practice 

  • Assess a person’s clinical condition, within the individual’s scope of competence using tools such as, NEWS2 parameters, pain assessment tool, non-verbal signs of deterioration and know how to urgently escalate concerns appropriately 

  • Work independently or as part of a team to plan your own workload, prioritising the clinical needs of the patients in your care 

Working for our organisation

Working for Torbay & South Devon NHS Trust where we deliver a wide range of emergency, specialist and medical services. We deliver integrated health and social care services, across a variety of settings, including inpatient acute hospital, community hospitals and outpatient clinics. 

It has never  been a more exciting time to join our Trust, as you will help to shape our services as we continue along our journey.

Please note: This role is not eligible for sponsorship under the UK Home Office Skilled Worker visa route, due to the increased salary threshold introduce in early May 2025. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK.

 

Detailed job description and main responsibilities

Attributes 

Essential 

Desirable 

 

Qualifications and training 

  • NVQ Level 3 in Health & Social Care or equivalent qualification/experience 

 

  • Care Certificate  

  • English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills 

 

  

Knowledge and experience 

  • Previous experience in a care environment or able to demonstrate a caring nature/ life experience 

  • Understands the need for strict confidentiality 

  • Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health 

 

 

Specific skills 

  • Basic computer/keyboard skills 

  • Fine motor skills – for venepuncture, phlebotomy and other clinical tasks 

  • Good interpersonal and communication skills 

  • Able to prioritise and organise work 

  • Able to work under instruction, under pressure and as part of a team 

  • Record keeping competency in handwritten and electronic records 

  • Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances 

  • Able to manage stress in themselves and others 

  • Able to offer support at times of emotional distress 

  • Willingness to undertake new skills and training 

  • Able to work as a team member or independently  

  • Ability to adapt behaviour to changing and challenging situations 

  • To be flexible, adaptable, reliable and punctual 

  • The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust 

 

  • Healthcare competencies appropriate to area of work  

 

 
 

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

  • We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
  • Please read the job description carefully and tailor your application to reflect the requirements of the role.
  • Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification  for the role. Step into Health guidance can be found on our NHS Employers website.
  • Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
  • Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
  • If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
  • It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

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