People Administrator
South West Water
Full-time
On-site
Exeter, United Kingdom
£27,000 - £28,000 GBP yearly
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
An exciting opportunity has arisen for a People Administrator to join our People Services team in Exeter. This full-time, permanent position offers a competitive salary of £27,000 - £28,000 with excellent benefits.
About the role:
This role is central to providing excellent HR support and customer service to employees, managers, and stakeholders across the business. The successful candidate will be the first point of contact for HR-related queries, ensuring a professional, efficient, and supportive service at all times.
What you'll be doing:
- Act as the first point of contact for HR queries via phone, email, and internal systems.
- Provide accurate and timely advice on HR policies, procedures, and processes.
- Maintain and update employee records, ensuring compliance with data protection regulations.
- Support the administration of onboarding, and induction processes.
- Assist with payroll and benefits administration, ensuring accuracy and confidentiality.
- Generate HR reports and maintain HR databases.
- Escalate complex queries to the People Experience Advisors or relevant specialist teams.
- Contribute to continuous improvement of HR processes and customer service delivery.
What we are looking for:
- Previous experience in an HR, customer service, or administrative role.
- Strong communication and interpersonal skills with a customer-focused approach.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Proficiency in Microsoft Office and HR information systems.
- Knowledge of HR policies, procedures, and employment legislation (desirable).
£27,000 - £28,000 a year
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Generous holiday allowance plus bank holidays
Localised incentives and weekly recognition
Subsidised on-site Costa
Coaching, training and development opportunities
Buy or sell annual leave to offer you extra flexibility
Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
We offer free car parking at the majority of our sites
Take up to 26 weeks’ additional maternity leave
Share your parental leave and split your time off to care for your child how you choose
Invest in Pennon Group plc through our employee share schemes
We support our people by offering a free, confidential Employee Assistance Programme
Look after your wellbeing with our Champion Health support platform
Enjoy free eye tests and discounts on frames and lenses at Specsavers
Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
A discretionary Bonus
Competitive Contributory Pension
Closing Date: 21st October 2025
Join us and play a key role in delivering excellent HR support and customer service across the organisation.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.