Quality / Handover Manager
MWH Treatment
Full-time
On-site
Exeter, United Kingdom
We are looking to strengthen our Project Delivery team with an Handover / Quality Manager based in Christchurch within the Southwest Water region.
You will report directly to the Senior Project Manager and your role will be to work with a Project team on a single or portfolio of projects to plan & manage the quality management & handover of projects with the project teams. General duties will being taking the lead on developing the handover plan ensuring compliance with the client system ensuring all necessary information is obtained through the project life cycle, whilst managing the quality deliverables of each project through the project teams. Supporting the development and continuous improvement of the project team and supply chain, striving to deliver enhanced quality & handover outcomes, customer satisfaction and commercial success.
Key responsibilities will include:
- Develop, implement and maintain the Quality Management Plan in line with project specifications
- Ensure all works meet design specifications & client’s expectations.
- Perform inspections, audits, and surveillance to monitor compliance with quality requirements.
- Manage Non-conformance process, identification, recording, root cause analysis & resolution.
- Work with delivery team, subcontractors & suppliers to ensure materials and workmanship comply with specifications.
- Develop and manage the project handover strategy, ensuring timely & complete delivery of all required documentation & records.
- Coordinate the collection, review, and collation of quality records (e.g., test certificates, inspection reports, as-built drawings, O&M manuals).
- Ensure compliance with client and regulatory authority handover requirements.
- Manage & support the development and submission of Technical and Construction File documentation for end-user acceptance.
- Act as the key point of contact between the delivery team, design, commissioning, and client representatives on all quality and handover matters.
- Facilitate coordination between civil, mechanical, electrical, and commissioning teams to ensure multidisciplinary alignment for handover readiness.
- Chair or support handover readiness and quality review meetings to track progress and address issues.
- Maintain accurate quality performance metrics and prepare regular reports for internal management and client stakeholders.
- Report on handover status including documentation completeness, outstanding snags, and readiness for sectional/overall completion.
- Identify trends in quality performance and drive initiatives for continuous improvement across the project lifecycle.
- Provide training and guidance to project staff and subcontractors to foster a quality-first culture.
- Implement lessons learned from previous projects into the quality and handover processes.
- Ensure activities comply with ISO 9001, CDM Regulations, and any environmental or statutory requirements specific to the project.
- Identify and manage handover and quality risks, escalating issues where necessary to mitigate impact on project delivery.
About You
Essential
- Educated to HND/HNC and vocational professional/management qualifications or transferable role specific experience.
- Good working knowledge of all relevant Quality standards.
- Working towards professional recognition with a chartered body.
- Experience of Quality / Handover management.
- Internal & external stakeholder management.
- Excellent communicator.
- Self-motivated, resilient, and tenacious under pressure.
- Leadership & management skills.
- Full driving licence.
Desirable:
- Experience in water treatment plants
- Have good knowledge of digital delivery tools.
Technical Competencies: Skilled
1. Contract Management
2. Governance
3. Budgeting and cost control
4. Risk, Opportunities and issue management
5. Project Planning (schedule)
6. Digital Delivery
7. Procurement (scoping)
8. Client, stakeholder and conflict management
10. Quality management
11. Change management
12. Handover management
Behavioural competencies: Skilled
1. Communication
2. Collaboration
3. Client Focus
4. Striving for Results
5. Integrity, Trust and Respect
6. Coaching and Providing Feedback
7. Leadership
1. Contract Management
2. Governance
3. Budgeting and cost control
4. Risk, Opportunities and issue management
5. Project Planning (schedule)
6. Digital Delivery
7. Procurement (scoping)
8. Client, stakeholder and conflict management
10. Quality management
11. Change management
12. Handover management
Behavioural competencies: Skilled
1. Communication
2. Collaboration
3. Client Focus
4. Striving for Results
5. Integrity, Trust and Respect
6. Coaching and Providing Feedback
7. Leadership
About Us
MWH Treatment is an integrated design and build provider working in the water sector. With over 1400 staff working across eight regional centres, supporting six long-term water sector frameworks and two recently won frameworks, operating both as a sole contractor but also in joint ventures and alliances.
At MWH Treatment we believe that people matter. We know to build successful, creative teams we need a diverse workforce that can deliver innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential, creating opportunity by inviting, embracing, and celebrating difference, our goal as an employer is to motivate, and develop our employees. By fostering a diverse range of talents and perspectives we ensure we have the breadth of viewpoints, experiences, and skills needed to succeed. Embracing diversity of all kinds enables us to provide a work environment and culture that plays a key role in attracting and retaining the right people with the right skills.
As signatories to the Armed Forces Corporate Covenant, we have made a promise to support our forces, working with the CTP to help ex veterans find work in the civilian world. We also support Mates in Mind, a charitable programme to improve and promote positive mental health in the workplace. We don’t just tick boxes; we live these values every day.
What MWH offer
Packages include -
A competitive salary
Hybrid Working (Jobs needs dependent)
Car/car allowance (Jobs needs dependent)
25 days holiday + Bank Holidays (with an additional 5 days available to buy)
Contribution Pension scheme
Life Assurance
Health Insurance
Private Medical Insurance
And many more benefits including – cycle to work scheme, discounts and savings Hub, Kids Pass etc
At MWH Treatment we believe that people matter. We know to build successful, creative teams we need a diverse workforce that can deliver innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential, creating opportunity by inviting, embracing, and celebrating difference, our goal as an employer is to motivate, and develop our employees. By fostering a diverse range of talents and perspectives we ensure we have the breadth of viewpoints, experiences, and skills needed to succeed. Embracing diversity of all kinds enables us to provide a work environment and culture that plays a key role in attracting and retaining the right people with the right skills.
As signatories to the Armed Forces Corporate Covenant, we have made a promise to support our forces, working with the CTP to help ex veterans find work in the civilian world. We also support Mates in Mind, a charitable programme to improve and promote positive mental health in the workplace. We don’t just tick boxes; we live these values every day.
What MWH offer
Packages include -
A competitive salary
Hybrid Working (Jobs needs dependent)
Car/car allowance (Jobs needs dependent)
25 days holiday + Bank Holidays (with an additional 5 days available to buy)
Contribution Pension scheme
Life Assurance
Health Insurance
Private Medical Insurance
And many more benefits including – cycle to work scheme, discounts and savings Hub, Kids Pass etc