Reception Healthcare Navigator
Torbay and South Devon NHS Foundation TrustJob overview
We are looking for a Healthcare Navigator/ Telephonist/ Administrator with a caring nature and a proactive professional manner to provide a high standard of care for our patients. This is a fantastic opportunity for a someone with good communication skills, and a commitment to working as part of a strong and effective team.
This position demands flexibility and successful applicants must be prepared to work additional hours beyond the standard contracted hours, as dictated business demands.
Interview Date - Tuesday 14th October.
IMPORTANT INFORMATION: This advert is placed on behalf on one of our health service providers. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.
Please note that Corner Place Surgery does not operate an Agenda for change pay scheme
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- To follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.
- To ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.
- Telephones are to be answered promptly and politely and within the protocols of the practice.
- To make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.
- To direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.
- To inform patients of payments to be made for non NHS services and receive and record such payments.
- Photo copying as necessary
- Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.
- To handle prescription requests accurately and follow practice protocol.
- Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible.
Working for our organisation
This is an exciting opportunity to join a dynamic and forward-thinking practice. Corner Place Surgery is a well-established practice of just over 16,000 patients in the heart of Paignton. We take pride in delivering high quality care whilst maintaining sustainable working conditions for the whole team. We are friendly, hardworking and innovative and enjoy working together and have an experienced team with an excellent clinical skill mix of 8 Partners, 4 Salaried GPs, Clinical Pharmacists, 2 Advanced Nurse Practitioners, a Paramedic and a highly trained nursing team, along with a supportive and dynamic administration team.
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
- We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
- Please read the job description carefully and tailor your application to reflect the requirements of the role.
- Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
- Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
- Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
- If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
- It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.