Resettlement Officer
Business Smart Solutions
Contract
On-site
Honiton, Devon, United Kingdom
Rate: £20.00 per hour (umbrella)
Term: 12 months
Hours per week: 37
Location: The candidate must be local to attend the office and when required. Need access to their own vehicle will attend site visits. Fuel Expenses covered from the Head Office to site visit only.
To offer a wraparound support service for Ukrainian guests and host families in East Devon and to support refugees resettling into the area by assisting them to find suitable accommodation and helping with their integration into the community.
Core accountabilities:
1. Provide wraparound support for refugees resettling into the district, either through government schemes or via the homelessness route.
2. Process and manage Homes for Ukraine applications, supporting guests with their integration into the community in the district and helping them move into private rented sector accommodation.
3. Offer a wraparound support service for Ukrainian guests and host families in the district by visiting guests and families at home, making contact with them over the telephone and through digital platforms.
4. Facilitate a re-matching service for guests who wish or need to relocate to another hosting arrangement either within the district or another location within the United Kingdom.
5. Liaise with Ukrainian guests, hosts and families, other project workers, the Housing Options team, the Private Sector Housing team and the Payments Team.
6. Assist with the transition of guests into the private rented sector making use of the private rented sector scheme.
7. Organise and attend wraparound support events laid on for guests and/or hosts as is required.
8. Make sure that Resettlement Team offers a customer focused service using systems thinking principles.
9. Support the Council’s approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people.
10. Take personal responsibility for the relevant aspects of the Council’s Health and Safety Policy.
11. Ensure awareness and compliance with the Council’s policies, Code of Conduct and Constitution.
12. Evaluate and assist in managing risk within the service.
Requirements
Education/training
- Good level of education with at least a GCSE (or equivalent) in Maths and English
Knowledge
- An understanding of current issues in local government
- Awareness of the local housing market and housing providers
- Knowledge of local statutory and voluntary agencies
- Good understanding of benefits, NHS, education, employment, housing (or willing to undertake training to get to the required standard)
Skills and abilities
- Accuracy and attention to detail, particularly when working to tight deadlines and managing conflicting priorities
- Ability to work under pressure
- Excellent organisational skills and strong administrative skills
- Ability to work on own initiative and as part of a team
- Ability to be proactive in delivering team support
- Ability to write clear and concise reports and letters
- Excellent communication skills, including listening, oral and written
- Competency with ICT packages including Microsoft Office
- Analytical, negotiating and mediation skills
- Good customer service skills
- Resilience and ability to deal with intense challenging situations
- Ability to be diplomatic, tactful, friendly and empathetic to customers and colleagues
- Ability to interpret information via the telephone and enter information direct into the computer
- Ability to build good strong working relationships with colleagues and customers
- Ability to handle difficult situations involving angry or aggressive callers or visitors
- Ability to prioritise own workload
- Ability to research, investigate and analyse information
Successful experience in
- One or more area of the job description.
- Evidence of practical experience in a front facing customer service role
- Previous experience working in a supportive role
Special requirements & employee screening checks required for successful applicant
- A valid driving licence and own car are essential (reasonable adjustments may be possible according to the Equality Act)
- Right to work in the UK
- Check of qualifications essential to the Job
- References
- Enhanced DBS Disclosure
Benefits
Pre-Compliance Checks for Successful Applicants:
At BSS, we uphold the highest standards of screening and trust
for every role. Successful applicants will undergo a comprehensive
pre-compliance process in line with the Baseline Personnel Security
Standard (BPSS). This includes:
-
Identity Verification: Confirming the authenticity of
your identity documents.
-
Employment History Checks: Reviewing your occupation
history for the past 3-5 years (depending on client
requirement).
-
Right to Work Verification: Ensuring you have the
legal right to work in the UK.
-
Unspent Conviction Check: Conducting a Basic DBS
Check to reveal any unspent convictions.
These checks are crucial in ensuring a secure and trustworthy
work collaboration, aligning with best practices used in government
and public sectors. While primarily standard in these sectors, our
adoption of pre-compliance checks across all roles reflects our
commitment to maintaining the highest standards of integrity and trust
in our recruitment process.
-
What we offer
We believe employee benefits should go beyond just a free drink
or fruit bowl. What’s more, we believe you should get to choose
perks that suit your lifestyle. That’s why we’ve partnered up with
the global benefits and rewards provider Perkbox, to offer
something for all of our people.
Here’s what you can look forward to:
Perks Hub
* Hundreds of global and local perks, available online 24/7
* Free monthly lifestyle perks; such as free coffees,
breakfasts, cinema tickets, etc
* Shopping discounts from the biggest brands, all year round
* Save money on everything from the supermarket shop to
summer holidays
Wellness Hub
* Easy to follow videos for everything from yoga exercises,
to strength training and HIIT workouts
* Mindfulness, meditation and sleep resources, available on
all your devices
* Guides to help with everything from anxiety to stopping smoking
* Confidential mental health helpline, 24/7 access to a qualified counsellor
Celebration hub
* Working with us means you're always part of Team BSS -
celebrate and recognise fellow contractors, whether they're across
the desk or across the world
* Company polls where everybody can vote for the winners
Culture Hub
* A single place to find company updates, photos, benefits
information and lots more!
* Stay in the loop with what’s happening by accessing
Culture hub anywhere, at any time
Equal Opportunities
Business Smart Solutions are a Recruitment Agency - We hire
talented and passionate people from a variety of backgrounds because
we want our global worker base to represent the wide diversity of our
clients. If you’re excited about a role but your past experience
doesn’t align perfectly with every bullet point listed in the job
description, we still encourage you to apply. If you're passionate
about working for a role in local government and share our company
values, we encourage you to apply.
BSS is proud to be an equal opportunity employer. We do not
discriminate in hiring or any employment decision based on race,
color, religion, national origin, age, sex (including pregnancy,
childbirth, or related medical conditions), marital status, ancestry,
physical or mental disability, genetic information, veteran status,
gender identity or expression, sexual orientation, or other applicable
legally protected characteristic. BSS considers qualified applicants
with criminal histories, consistent with applicable UK law. If you
need assistance or an accommodation made due to a disability, please
let your recruiter know.
Armed Forces Covenant
We endeavour in our business dealings to uphold the key principles
of the Armed Forces Covenant, which are:
- No member of the Armed Forces Community should
face disadvantage in the provision of public and commercial
services compared to any other citizen
- In some circumstances special treatment may be
appropriate especially for the injured or bereaved.