Accommodation Relief Manager

About the Great Ocean Road Coast and Parks Authority:

The Great Ocean Road Coast and Parks Authority (GORCAPA) is the dedicated Victorian Government entity entrusted with the care, protection and sustainable management of one of Australia’s most breathtaking and culturally significant coastal regions. Established under the Great Ocean Road and Environs Protection Act 2020, GORCAPA was created to address the complex and fragmented management of the coastline and ensure the long-term conservation of this iconic landscape.

By November 2025, GORCAPA will be responsible for managing more than 170,000 hectares of coastal reserves, National Parks, Marine Sanctuaries and foreshores stretching along 355 kilometres of stunning coastline. This includes high-profile sites such as the Twelve Apostles Visitor Experience Precinct and Cape Otway Lightstation, as well as local ports, community reserves and critical marine environments.

At the heart of its work is a commitment to protect the unique environmental, cultural, heritage and community values of the region. GORCAPA partners deeply with Traditional Owners, local communities and stakeholders to integrate cultural knowledge, ensure environmental stewardship, support sustainable visitation and build lasting benefits for regional economies and generations to come.

About the Accommodation Services Team:

Our ten self-managed coastal Caravan Parks and Cape Otway Lightstation generate the majority of GORCAPA’s revenue. We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually. Situated adjacent to some of the most spectacular beaches on the coast, we offer a range of accommodation options for families, tourists, students and visitors.

Our team currently manages the following parks along the Great Ocean Road:
• Anglesea Family Caravan Park
• Apollo Bay Recreation Reserve
• Cape Otway Lightstation
• Kennett River Family Caravan Park
• Lorne Foreshore Caravan Park
• Marengo Family Caravan Park
• Port Campbell Recreation Reserve
• Princetown Recreation Reserve
• Skenes Creek Foreshore Caravan Park
• Torquay Foreshore Caravan Park
• Wye River Beachfront Campground.

Purpose of the position:
The Accommodation Relief Manager position is accountable for the oversight of the accommodation operations at the designated location within GORCAPA’s Accommodation Services portfolio.

The overarching objectives of the Accommodation Relief Manager position are to:
• Manage the Recreation Reserves/Caravan Parks as a business unit (on a temporary/relief basis) with a focus on exceptional customer service and delivering services within budget.
• Oversee and deliver site management, maintenance, accommodation, customer service and office administration.
• Ensure that accommodation, amenities, facilities and surrounds of the Caravan Parks/Reserves are maintained and presented to a high standard of quality reflecting the needs and expectations of customers.

Primary responsibilities:

The key responsibilities of the Accommodation Relief Manager position include:

• Directly manage the operations of the Recreation Reserve/Caravan Park, within parameters set by the Accommodation Services Manager.
• Perform ‘hands-on’ administration duties, maintenance duties and other duties as required to ensure the completion of work assignments.
• Ensure a strong customer service and community focus is maintained at all times, placing the customer’s needs first, whilst balancing the accommodation requirements of all site customers.
• Supervise and provide leadership to all site staff.
• Provide training to site staff, as required, in all aspects of their duties.
• Maintain on-site accommodation buildings, furniture and fittings, assets and surrounds so that they are in excellent and safe working condition.
• Respond to and assist with emergency calls and after hours calls for both maintenance and reservations.
• Conduct banking and financial reconciliations and liaise directly with the Corporate Services team for payment of all suppliers and staff payroll.
• Ordering, stock and inventory control of accommodation consumables.
• Ensure the Parks are fully compliant with all OH&S policies and all work is completed safely, following organisation procedures.
• Act as the Recreation Reserve/Caravan Park's Fire Warden.

Note - We are only appointing 1 candidate for this position so couples or job sharing will be unavailable.

Qualifications and experience:

• Diploma qualification in Business Administration, Hospitality Management, Tourism or related field.
• Minimum of five years’ experience in a within the Hospitality industry, preferably within caravan park/accommodation management or an environment that has large volume of accommodation bookings.
• Demonstrable experience in a Supervisory/Management position with staff management, working a range of rosters and shifts.
• Experience utilising an accommodation management booking software (RMS desirable).
• Excellent communication (written and verbal) and interpersonal skills, including an ability to communicate with people from a broad range of backgrounds.
• Extensive experience and commitment to providing a high level of customer service, including experience successfully resolving customer issues and complaints.
• Demonstrable experience with managing budgets, payroll and other financially critical elements of a business.
• Chief Fire Warden accreditation.
• Current First Aid certificate.

Knowledge and skills:

• Demonstrated skill in modelling a safety culture for a team and managing OH& S/WHS matters.
• Proven ability to relate effectively within a small team environment.
• Effective computer skills and experience using Microsoft Word and Excel.

- - - Applications for this position close at 9am, Monday 15th September - - -

Applications require:

• A current resume
• Response to key selection criteria.

Terms and conditions of employment:

Appointment to this position is subject to the successful applicant being able to:

• Provide a National Police Check Certificate.

• Obtain a Working with Children Certificate.

• Provide evidence of Australian Work Rights.

• Hold a current Australian Driver’s License.

To learn more about this position, please visit: Work with us! to obtain a copy of the Position Description. 

Everyone is welcome at the Authority:

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.