Branch Assistant

Devondale

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Join our team at Devondale, a respected independent builder’s merchant serving the Southwest since 1981. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.
Due to the continued success and expansion of our business, an exciting opportunity has arisen for a  Branch Assistant at Torquay Branch

The Role

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Provide a timely, friendly and dependable service of products to customers ensuring that their expectations are not just met but exceeded. The primary role of the Branch Assistant is to optimise counter contributions to branch sales and gross profit and to assist in the warehouse to control the flow of stock through monitoring goods in and out, safely and efficiently moving/handling items and keeping accurate stock records. 

​Responsibilities

• Work effectively as part of a team promoting the company’s vision, values and aspirations at all times. 
• Build effective relationships with customers thus optimising sales and customer service.
• To ensure all telephones are answered promptly and politely, covering colleagues as appropriate. 
• Use initiative to identify and resolve customer/product problems or issues. 
• Through initiative and ideas, proactively identify new sales opportunities to assist in the maximising of sales and margin. 
• Ensure that company policies regarding computer systems, procedures and administration are followed at all times. 
• Liaise with supplier representatives where necessary.
• Develop personal product knowledge to enhance service to customers. 
• Maintain a clean, tidy and frequently merchandised counter and shop. 
• Ensure appropriate stock levels are maintained in line with stock policy. 
• Actively safeguard against theft of company goods or property by being security-conscious at all times. 
• Carrying out the relevant stock takes, ensuring PI accuracy with daily PI checks and annual stock takes.
• Picking and loading daily deliveries. 
• Overseeing customer orders and helping to make sure orders go out in a good time frame.
• Dealing with returns to suppliers. 
• Working with the Management and Internal Sales Colleagues to keep stock at optimum levels.
• The ability to work in the warehouse without constant supervision. 
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  The Hours

 Week:1  Monday to Friday 07:30 -  17:00

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​The Rewards

At IBMG we value our employees' contributions and offer a competitive salary package along with benefits such as pension plans, bonus schemes, employee assistance programs, perks membership, staff discounts, and opportunities for career growth within our organization. Join us at Devondale where you will be part of a supportive team environment that encourages personal development and excellence in service delivery. If you are passionate about maintaining outdoor spaces and contributing to a dynamic work environment, we welcome your application for the Branch Assistant position