Hospitality Specialist

Hospitality Specialist

Department: Guest Care

Reporting to: Hospitality Supervisor

Core Hours: Monday-Friday 8.45am – 5.30pm

Location: Based at our Exeter HQ

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Do you have a background in customer service, travel, admin or hospitality? What about an interest in exploring the serviced accommodation industry as a future career path? Maybe you’re eager to work in an environment where your free time is as valued as your work hours, and a culture with a benefits list to shout about?

Situ is an established serviced accommodation agency headquartered in stunning Exeter, Devon. We connect people with choice corporate accommodation that feels like home, wherever in the world they might be. With a global supply chain spanning over 144 countries and an ever-growing team, we’re on an exciting journey. Are you ready to join us?

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About Us

At Situ, our people are at the heart of everything we do – and that’s what truly sets us apart.​

We’ve built long-term relationships with clients by delivering quality work and service with integrity. That same focus extends to how we support our teams.

We’re committed to recognising talent, encouraging professional growth, and rewarding hard work.

We’re looking for individuals who take pride in what they do, thrive in a collaborative environment, and want to be part of a team that values high standards, innovation and continuous improvement. 

In a nutshell… 

We’re on a mission to revolutionise corporate accommodation with our unique approach to the industry and are seeking top-notch people to help us achieve that goal.

But enough about us, it’s you we’re eager to learn more about. So get in touch today and slide into your next role at Situ (literally, we have an office slide)!

Job purpose

The role of Hospitality Specialist forms part of Situ’s busy Operations Team, ensuring our clients and guests receive a seamless journey throughout all stages of their reservation process. As a Hospitality Specialist, you will support your team to finalise the last stages of our client and guests’ booking process, you will be responsible for ensuring our guests have a full understanding of their upcoming reservation details and arrival process; whilst also ensuring our guests receive the best experience possible throughout their stay.

Being the first point of contact for our guests’ queries and concerns you will liaise with our supply chain around the globe to ensure the very best experience for your guest, whatever their needs are.

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Key responsibilities and duties

• Arrange each guests check-in promptly in line with Situ’s KPI
• Monitor and allocate emails within the Situ shared inbox
• Support the team in offering our Clients a ‘hassle-free’ booking process
• Offer exceptional customer service to our Clients, Guests, and Suppliers at all times
• Work with Suppliers to resolve any issues that occur during a Guest’s reservation
• Additional administrative duties as required
• Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers,
• colleagues etc.)
• Follow and support company policies and procedures
• This list is not exhaustive but covers most of what is expected. You will be expected to perform different tasks as required, in line with Situ overall business strategies.

What a Situ person looks like

• Highly motivated with a positive ‘can do’ attitude
• Exceptional attention to detail 
• Upholding of company values
• Provide outstanding customer service
• Adaptable to the needs of the business 
• Continually seeks personal and professional development
• Excellent time management and organisational skills
• Exceptional communication skills, both verbally and written 
• Commercially astute
• Confident with IT to include Microsoft Office products and CRMs

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Benefits of working at Situ

• 27 days of holiday per year (including two reset days) plus bank holidays and your birthday off.
• Workplace pension - employer contribution increasing with length of service.
  
• Quarterly awards for experience days. 
  
• Long service awards.
  
• Private health insurance. 
• Enhanced policies such as maternity and paternity.
• Employee assistance programme, including 24-hour access to a GP.
  
• Salary sacrifice programme's for electric vehicles, cycle equipment and tech.