Internal Sales Assistant

The Company

RGB

Join our team at RGB, a respected independent builder’s merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

We’re expanding our Sales team at our ​Exeter Branch and are looking for a dependable ​Internal Sales Assistant to help us continue delivering excellent service to our trade and retail 

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The Role

Join our team at RGB Building Supplies as an Internal Sales Assistant, where you will play a vital role in supporting our sales operations. As a key member of our team, you will assist in providing exceptional customer service and contribute to the growth of our business. This position is based in Exeter and offers an exciting opportunity for individuals with a passion for sales and customer satisfaction.

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Responsibilities

• Engage with customers both in-person and over the phone to address sales inquiries promptly and professionally.
• Work collaboratively with the sales team to meet and exceed sales targets.
• Maintain a deep understanding of our product offerings to provide accurate information and recommendations to customers
• Assist in restocking inventory, maintaining stock levels, and ensuring the sales floor is organized.
• Build and nurture relationships with customers to foster loyalty and repeat business.
• Operate computer-based sales systems efficiently; training will be provided as needed.
• Support other branch activities as required, such as stock control and yard assistance.

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​Requirements

• Previous experience in a customer-facing role, ideally within a retail or sales environment.
• Strong communication skills with a friendly and customer-focused demeanour.
• Ability to work effectively in a team environment to achieve common goals.
• Familiarity with sales processes and comfortable handling telephone inquiries.
• Basic computer proficiency: training will be provided for specific systems.
• Proactive attitude towards achieving sales targets and delivering excellent service.
  

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​​Skills

• Customer service orientation
• Strong communication skills
• Team player
• Basic computer skills

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The Hours

Monday to Friday 07:00 - 16:00 1 in 4 Saturdays 08:00-12:00

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​The Rewards

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits :

• Competitive salary with overtime opportunities
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Bonuses
• Employee assistance program
  

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at RGB Building Supplies ​apply now for the Internal Sales Assistant position. Join us in our mission to deliver excellence in the Builders Merchant Sector.