Matchday Staff
Exeter City AFC
As an integral part of our dynamic team, you will play a crucial role in upholding our organization's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace. We believe that each team member, regardless of their functional area, plays a vital role in promoting and implementing sustainable practices that align with our organizational values
Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities.
Are you passionate about delivering exceptional experiences? Do you thrive in a fast-paced, energetic environment? If so why not apply to join our team as part of our Matchday Staff!
Who are we?
Exeter City Football Club is a special club with over 20 years of Supporters’ Trust ownership something we are very proud of. Our ownership model places our supporters and community engagement at the forefront of everything we do and we are proud to have a special place in the heart of the community. Trust ownership is reflected in our commitment to balancing on-field success with long-term sustainability and we have a remarkable track record of nurturing talent through our Academy, promoting players to the first team, and maximising their performance. In addition to the success of our Academy and men’s team Exeter City Women successfully transitioned into being fully managed by the Club in 2024 and were promoted to the third tier of women’s football in the FA Women’s National League Southern Premier Division in 2024.
Culture
We recognise the advantages of having a diverse workforce with a broad range of skills, diversity of experiences and perspectives and we embrace the creativity and innovation this brings. We pride ourselves on having an inclusive culture and a workplace that brings opportunity, development and growth. We embrace a culture of accountability where we set clear expectations and goals, open lines of communication and strong leadership.
Roles
Having once again been awarded gold standard in the EFL Family Excellence awards for the fifth year running and recognised for our ‘friendly atmosphere and outstanding customer service’ it is important we continue to build on this achievement.
We’re looking for enthusiastic, reliable and professional individuals to join our matchday team. Roles are available in a variety of areas, including:
- Bars: Serving snacks and drinks in our corporate spaces or bustling fan areas.
- Stewarding: Ensuring the safety and enjoyment of all attendees.
- Gate Staff: Ensuring the safe entry of all spectators into the stadium.
- Club Shop/Retail Unit: Working in our Club Shop or retail outlet showcasing memorabilia.
Key Responsibilities for all matchday roles include:
- Deliver outstanding customer service to fans and guests.
- Follow operational procedures to ensure matchday runs smoothly.
- Collaborate with colleagues to contribute to a positive and efficient team environment.
- Maintain high levels of professionalism throughout the matchday.
What We’re Looking For
- A friendly, outgoing attitude and a passion for customer service.
- The ability to work in a fast-paced environment and adapt to changing situations.
- Strong communication skills and the ability to work as part of a team.
- Previous experience in event roles is desirable but not essential.
Hours will primarily be Saturdays and Tuesday evenings but will vary based on home fixtures and start and finish times will vary based on roles.
These casual worker roles offer a fantastic opportunity to earn some extra money as these seasonal roles may fit around an existing job or be a great opportunity if you are studying in the city at the university or college or within the local area (our city centre location offers good transport links). This may also be a great opportunity if you have taken a career break and are looking to get back into work or looking for your first job, whatever your circumstances if you are willing to learn and can work effectively as part of a team one of our matchday roles may be the right role for you.
We are proud to pay Real Living Wage which is currently £12.60 per hour which is the rate independently calculated based on rising living costs including fuel, energy, rent and food. As a Real Living Wage employer we have chosen to pay the rate of pay as recommended by the Living Wage Foundation which promotes paying workers an hourly rate that ensures they have what they need to afford everyday life.
Please refer to our website for all of the Matchday Staff job descriptions.
If you wish to apply for a Matchday Staff position please follow the link and apply via our HR platform, People HR.
Only completed applications that are submitted through People HR will be accepted.
Some of our Matchday Staff roles will require a DBS Check (the level of this check will be dependant on the role) and must be able to prove their eligibility to work within the UK and provide references. These checks must be completed prior to commencement of work.
ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.