Operations Administrator

Location   City West Country – Fleet (Site 5) 

Reports to   Operations Manager

​Hours: Monday to Friday with a 1 hour lunch break - 40 hours per week

​Job Type: Full Time, Permanent

Salary: £27,000 basic salary per annum

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City West Country is looking for a highly organised and customer-focused Operations Administrator to join our team. This role will be central to supporting our operations departments, ensuring seamless customer service, efficient logistics, and the highest standards. ​

Why Join City West Country?

For over 30 years, we’ve been a trusted name in the motor industry. As a privately owned group, we invest in our people and offer long-term career opportunities with real progression.

Here’s what you’ll enjoy as part of our team:

• Here's what you'll enjoy:

  • Employee Car Scheme 
    
  • 25 days’ holiday + bank holidays
  • Scottish Widows salary sacrifice pension scheme
  • Access to our exclusive Benefits Hub – discounts on big brands
  • Employee Assistance Programme
  • Comprehensive training and support
  • Aspiring Managers programme for future leaders
  • Cycle to work scheme and eye care vouchers
  • Life assurance 1 x basic salary
  • Long Service Awards to celebrate your milestones              

What you'll be doing:

In this role, you’ll be at the heart of our customer service and logistics operations, ensuring every interaction reflects the City West Country standard of excellence through making sure delivery schedules run smoothly and sales teams are always up to date.

• Manage customer service portals and respond to direct customer contact

• Manage deliveries to support efficiencies and economic influences 

• Support the operations department with administrative tasks, including the inbound, on-site and outbound operations

• Keep the sales departments fully informed of changes impacting delivery schedules, and work proactively to seek solutions 

• Produce delivery packs, allocate trade plates, and assist with driver communication

• Handle internal and external stakeholders with professionalism and courtesy




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What we are looking for:

We’re looking for someone with experience in a logistics or customer-focused environment who thrives on delivering outstanding service. You’ll be highly organised with strong administrative and IT skills, able to manage multiple priorities while keeping attention to detail. Clear communication and a collaborative approach are essential, as you’ll be working closely with colleagues across different departments. Most importantly, you’ll bring a positive attitude, professionalism, and a commitment to continuous improvement—always striving to meet customer needs and uphold the standards of excellence. 

• Previous experience within an administrative position 
• IT literacy, including familiarity with MS Office and web-based applications
  
• Excellent communication and customer service skills, with the ability to build strong relationships with corporate clients
• High attention to detail and accuracy 

If you’ve got the experience, drive, and passion for delivering excellence, we’d love to hear from you! Apply today and take your career to the next level with City West Country. 

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.