Senior Customer Service Advisor

Exeter

Ref: VA2741

#OFE 

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• ​Pension contributions
• ​Referral bonus scheme
• ​Enhanced parental leave
• ​Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• ​Talk to us about flexible working
• ​VIP Awards – colleague recognition scheme
• Cycle to work scheme​
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  
• ​Steer Academy provides accredited ongoing training – paid for by the business
• ​Opportunities for career progression

Senior Customer Service Advisor – Exeter

Full-Time | Competitive Salary | Automotive Industry

Are you a seasoned customer service professional ready to take the next step in your career? We’re growing our team in Exeter and looking for a Senior Customer Service Advisor to lead by example, ensuring every customer enjoys a seamless, positive experience from start to finish.

What You’ll Do:

• Provide exceptional service as the first point of contact for customers, both in person and over the phone

• Oversee and support the daily operation of the customer service desk

• Manage complex customer queries and escalations with confidence and care

• Coordinate appointment scheduling and workshop bookings efficiently

• Maintain high standards of CRM data accuracy and workflow tracking

• Assist with training and mentoring junior advisors

• Ensure the reception area remains welcoming and professional

• Liaise with technicians and service teams to keep customers updated on vehicle progress

• Contribute to ongoing process improvement initiatives

What We’re Looking For:

• Significant experience in a customer service or front-of-house role, ideally in the automotive sector

• Proven leadership skills and a proactive approach to team support

• Strong organisational and multitasking abilities

• Excellent communication and interpersonal skills

• Confidence using Microsoft Office and CRM systems

• Calm and professional under pressure, with a customer-first mindset

• Automotive industry experience is highly desirable

Why Join Us?

• A key role in a supportive and ambitious team environment

• Opportunities for further progression within the business

• Ongoing training and development to support your growth

• Be part of a respected, customer-focused automotive brand

• Competitive salary and employee benefits

Apply Today

If you’re a motivated and experienced customer service expert who thrives in a fast-paced, customer-facing environment, we’d love to hear from you. Join our Exeter team and help us set the standard for outstanding service in the automotive industry.