Service Advisor - LCV (Hill Barton)

Experienced Service Advisor - Hill Barton, Exeter

Location: Exeter
Salary: £29,500.00 - £36,900.00 per annum 
Hours: Monday – Friday on alternating weekly shifts 07:30-16:00,  08:30-17:00 and 09:30-18:00 (30 minute lunch break) with Saturday shifts on a rota basis

​Mercedes-Benz South West, part of the City West Country Ltd group, are seeking a confident and driven Service Advisor to join our high-performing and customer focused team at Exeter (Hill Barton)!

Why Join City West Country?

With over 30 years in the motor industry, we're a trusted, privately owned group that believes in investing in our people. Whether you're passionate about performance, innovation, or practicality, you'll work with some of the most exciting brands on the road today. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.

As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.

What can we offer you?

• Achievable bonus scheme – your earnings grow with your performance
  
• Excellent training & support with City West Country​
• EmployeeCar Scheme
• ​25 days’ holiday + bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusiveBenefits Hub – discounts on big brands
• Employee Assistance Programme
• Comprehensive training and support
• Aspiring Managers programme for future leaders
• Cycle to work scheme andeye care vouchers
• Life assurance1 x basic salary
• Long Service Awards to celebrate your milestones

About the Role

You will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected. The primary focus being upselling additional work and add-ons. 

Service Advisor Responsibilities:

• Responsible for prioritising customer requirements throughout the service operation
• Responsible for ‘ front of house’ customer technical/ vehicle enquiries, customer road tests
• Responsible to ensure every opportunity is met to achieve customer ‘Fix First Visit’
• Monitors workshop loading, ensuring continuity to maximise productivity 
• Allocates the flow of work into the workshop, maximising available resources
• Ensure adherence to company standards for quality control within the workshop – maintains a quality system
• Adherence to VHC process & other compliance based documentation used daily.
• Manages the standard and quality of technical information
• Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendation
  

What's required from you?

• Previous service experience within the Motor industry (preferred)
• Experience of a customer focused environment (preferred)
• Specialist technical product knowledge (preferred) 
  
• Good interpersonal and organisational skills (preferred)
• Admin and IT Skills (required) 
  

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Job Types: Full-time, Permanent

Schedule:

• Day shift

Experience:

• Vehicle Service Advisor, 2 years (preferred)

Licence/Certification:

• Driving Licence (Essential)

Work Location: In person