Service Advisor - LCV (Hill Barton)

Experienced Service Advisor - Hill Barton, Exeter

Location: Exeter
Salary: £29,500.00 - £36,900.00 per annum 
Hours: Monday – Friday on alternating weekly shifts 07:30-16:00,  08:30-17:00 and 09:30-18:00 (30 minute lunch break) with Saturday shifts on a rota basis, averaging 41.5 hours per week

At City West Country, we represent the Mercedes-Benz brand with pride, delivering exceptional service and maintaining the highest standard of quality, professionalism, and customer care. We are looking for a dedicated and customer-focused Service Advisor to join our team and help drive operational excellence across our workshop and front-of-house functions!

Why Join City West Country?

With over 40 years in the motor industry, we're a trusted, privately owned group that believes in investing in our people. Whether you're passionate about performance, innovation, or practicality, you'll work with some of the most exciting brands on the road today. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.

What can we offer you?

• Achievable bonus scheme – your earnings grow with your performance
  
• Excellent training & support with City West Country
• Gain globally accredited qualifications ​
• Employee Car Scheme
• ​25 days’ holiday + bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub – discounts on big brands
• Employee Assistance Programme
• Comprehensive training and support
• Aspiring Managers programme for future leaders
• Cycle to work scheme and eye care vouchers
• Life assurance1 x basic salary
• Long Service Awards to celebrate your milestones

About the Role

As a Service Advisor, you will be the key link between our customers and the workshop, ensuring a seamless service experience from booking to vehicle handover. You will manage compliance documentation, maintain accurate records, and deliver outstanding customer satisfaction in line with Mercedes-Benz and City West Country standards.

• Responsible for prioritising customer requirements throughout the service operation
• Upload and manage compliance documentation to the customer/DVSA portal
  
• Responsible to ensure every opportunity is met to achieve customer ‘Fix First Visit’
• Monitors workshop loading, ensuring continuity to maximise productivity 
• Update customers on job and order progress
• Allocates the flow of work into the workshop, maximising available resources
• Ensure adherence to company standards for quality control within the workshop – maintains a quality system
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What's required from you?

• Previous service experience within the Motor industry (preferred)
• Experience of a customer focused environment (preferred)
  
• Good interpersonal and organisational skills (preferred)
• Admin and IT Skills (required) 
  

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Job Types: Full-time, Permanent

Experience:

• Vehicle Service Advisor, 2 years (preferred)

Licence/Certification:

• Driving Licence (Essential)

Work Location: In person