Showroom Consultant

​The Company 

Founded in 1850, RGB is an independent builders’ merchant offering over a community focused service to meet the needs of all construction and refurbishment projects, large or small.

At RGB, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building & plumbing supplies every day in more than 27 branches in the South West, with over 383 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business’ success.

RGB is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

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The Role 

We have a vacancy for a full time Showroom Consultant  to join our team at our  Barnstaple Branch. To maximise sales and margin for the Company. Build strong relationships through face-to-face contact or over the telephone. To ensure correct documentation is used and follow due process in a timely manner. To adhere to all Company policy and procedures

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centers to the employees throughout our branches, every individual plays a role in helping ensure the business’ success.

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Responsibilities and Duties

• Deal with all customer queries as professionally and quickly as possible taking responsibility for the start to end sales process.
• Preparing and managing effective meetings with customers in the showroom, or on site
• ​ Executing and coordinating the sale of the bathroom.
• To ensure all customers are politely and efficiently served to guarantee customer satisfaction.
• Provide customers with advice and guidance on the selection and use of products.
• Give a flexible service to customers whether on site or in the customers’ homes.
• Drive sales forward using appropriate selling techniques
• Maximise sales using linked selling and other appropriate skills.
• All enquiries and quotations must be priced quickly and efficiently using market and system information

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The Requirements 

• Full driving licence
• ​Experience within bathroom sector
• IT skills essential
• Have good verbal communication skills with customers and other colleagues
• Ability to take and give instructions
• Be organized in prioritizing workload effectively
• Ability to work on own initiative and work as part of a team
• Maintain good knowledge of health and safety policy and procedures at all times
  

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The Hours 

​Week 1:  Monday to Friday 07:30 -16:30 and Alternate Saturdays as overtime 

​The Rewards

Joining us means joining the leading and largest Independent Builders’ Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where you’re encouraged to be and do your best.

You’ll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.