The Company
| RGB Join our team at RGB, a respected independent builder’s merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our Sales team at our Bideford Branch and are looking for a dependable Trade Counter Sales Assistant to help us continue delivering excellent service to our trade and retail customers. |
The Role
We currently have an opportunity for a Trade Counter Assistant to join our Bideford branch.
Offer a high standard of service to customers who attend the branch, attending to their orders and enquires. Maintain a good technical knowledge of our product range and endeavour to maximise customer sales at all times.
The Responsibilities and Duties
- Dealing with orders and enquiries received from customers and potential customers who attend the branch, whether they report directly to the trade counter, or present themselves anywhere else on the Company’s premises. In particular, offering direct assistance to customers.
- Processing customer telephone orders that come into the branch. Offering a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.
- Adopting a pro-active approach to maximise sales to existing customers. Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.
- Resolving customer queries, investigating complaints, and resolving these as soon as possible. Where appropriate, renegotiating product standard price, and considering special prices when necessary to maximise product sales.
- Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes. Attend training relating to the role if requested by the Company. Observe strict adherence to the Company’s health and safety procedures at all times.
Undertake additional or alternative tasks and duties in line with the branch requirements.
The Requirements
- Driving licence
- Plumbing merchants and trade counter sales experience
- DIY or trade counter background (preferred)
- Basic addition and subtraction skills
- Good knowledge of the industry
- Ability to work under minimal supervision
- Able to prioritize workload effectively
- Ability to maintain technical knowledge of product ranges
- Capable of interpreting customers’ needs where appropriate
- Ability to work as part of a team
- Willingness to undertake training to improve capability in role
- Personable and friendly
The Hours
Week 1 Monday - Friday 08:00 -17:00
Week 2 Monday - Friday 08:00 -17:00 Saturday 08:00-12:00
The Rewards
At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits including competitive compensation, pension plan, bonuses, employee assistance programme, perks membership, and staff discounts. If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at RGB Building Supplies apply now for the Trade Counter Sales Assistant position. Join us in our mission to deliver excellence in the Builders Merchant Sector